Dentistry on the square

Dentistry on the square
Dentistry on the square

Tuesday, 21 May 2013

Delivering Top Level Customer Service

I'm Mark Skimming, I'm from Glasgow and I'm 30 years old.  I'm a married, father of two.  I have a two year old and a six month old and I perform what we call, life transformational dentistry. This can be treatments such as Dental Implants, Straight teeth and complete Smile Makeovers.

This was always the type of dentistry that I was interested in, even when I had just graduated from dental school.  To perform this level of dentistry I need to obtain more advanced skills, so I went to Manchester and Leeds Universities to study further. When I qualified I was actually the youngest person in the UK to ever achieve this level of qualification.

The extra training taught me how to complete these advanced dental treatments which I now perform each and every day at my practice, Dentistry on the Square in Glasgow. If you want to continue to practice the most high tech dentistry, you need to keep up with the times. Keep training, keep learning, after all technology doesn't stand still and wait for you. 

You need to make sure you maintain and improve yourself and also your practice. There is no point learning the latest skills if you don’t have the tools needed for the job. You have to continue to invest in yourself, your team and your practice to ensure that you don’t fall behind. Falling behind is something that we are not prepared to do here at Dentistry on the Square.  

Striving to be the best does not have to be limited to your dental skills and treatments, like dental implants. You also have to make sure that you deliver top levels of customer service as well.  

“Recommend Dr Skimming And His Team To Everyone!

Everything very professional and well organised, I recommend this dentist to everyone. All personnel very kind and considered.
---Kennie from Glasgow
 
 
I find that in dentistry in the UK there was a fair bit of gap in the kind of quality of customer service that you'd be provided at a high end hotel, than that you'd find in your general dental practice, and I wanted to bring the two together.  

You need to understand that many patients can tend to be very nervous about coming to see the dentist but when they first arrive, if we can bring that high end customer service and make them feel welcome, make them feel comfortable, I know it would make their experience an awful lot easier.  I’m happy to say we see that every day. 

I am sure you will find each visit to our practice exceeds your expectations, not only in terms of your dental treatment but also in relation to your entire client experience.
 
Until next time
 
Mark

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